HKD150 for each standing instruction returned as a result of insufficient funds, eIPO (i.e. You will receive a secure message within the mobile app or Personal Internet Banking if a bill payment cannot be processed. ThePay Soon optionlets youdefer your payment up to a maximum of 7 days,or before your next payment date. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. We recommend you keep them in a secure location on your computer, and avoid using public computers to bank online. Do I use the same log on details (username and password) for the HSBC Mobile Banking App that I use for Personal Internet Banking? To set up the PIN for the new Security Device, please follow the steps below for the first time: 1. Your information will not be disclosed to any third party organisations. Select other payment services in 'Pay & transfer' tab, and use the online 'Pay & transfer' banking services. Phone banking: Call the respective hotline and activate your new Security Device instantly Phonebanking PIN verification required. App Store is a service mark of Apple Inc. HSBC Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and may require a U.S. HSBC checking account relationship. Log on to Personal Internet Banking. 3. You need to logon to the HSBC Malta Mobile Banking App and go to the option 'Manage Devices' which is available under the Profile section in the app menu and select 'remove device' underneath the existing device. You can use this service on credit card, loans, mortgages andRevolving Credit Facility. Charges may apply to certain fund transfers. However, data rate charges from your service provider may apply. 7. You can view and download* eStatements up to 7 years (84 months), and eAdvice for the past 3 months. For more information, please see ourSupported Browsers page. Enter the Amount you want to pay and select a Deliver by Date using the calendar. No. Log into your online banking. There is no daily limit for the number of issued e-Cheques, but the amount of issued e-Cheques is subject to your daily transfer limit of non-registered accounts viaOnline Banking. If you have aPassbook Savings accountwe'll show you any transactions that have not yet been printed on your passbook. Account fees (e.g. These amounts are subject to review or change without further notice. We suggest you should contact the merchant to clarify before making any payment. As a result, you can only use this individual Security Device, to access your HSBC Personal Internet Banking services. If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). "New PIN CONF" will display for 2 seconds if the PIN is successfully set up. You can also use the following special characters: the at sign (@), period (. 5The maximum daily limit for transfers among your self-named accounts is up to the available balance in your account. It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. 3. You'll also be contacted by our collector regarding your overdue account. When you've finished usingOnline Banking log off from the service then close your internet browser. RMB e-Cheque issued by non-Hong Kong residents are for use in Hong Kong only and are not for use in the Mainland China. 3. Select a bill payee from your existing payee list. Click My HSBC at the top lef tof the page and select Future dated bill payments. Please call us on: HSBC Jade customers (852) 2233 3033 HSBC Premier customers (852) 2233 3322 Other customers (852) 2233 3000. No, we will no longer send you paper copies of these files. You can add an Institutional Bill Payee within the mobile app, for example a mobile phone company. 7The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. Once you've cancelled the service, we'll send you statements and advice slips by post. It aims to protect against Authorised Push Payment scams and reduce the number of payments sent by mistake. 4. Naturally, some specialised transactions do incur fees: * There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies. Log on to HSBCOnline Banking with your existing Security Device; You will be prompted to click on the activation link; Click the activation link and follow the steps shown on the screen. If the certificate is invalid, please download the latest Adobe Acrobat Reader and load the latest trusted certificate from Adobe server (Adobe Reader -> Edit -> Preferences -> Trust Manager). What happens if my mobile device is lost or stolen? telecommunications, insurance companies), Payment limits for securities brokers, sports and leisure, 6 months (customers have not used the limits since establishment or after maintenance) OR, Transfer limit for non-registered accounts, 13 months (customers have not performed these types of transactions), 6 months (customers have not logon toOnline Banking and phone banking). If an eStatement within the past 84 months is not displayed, you can request a paper statement and the fee will be waived. Updating your browser to the latest version should resolve these issues. Use Personal Internet Banking to delete a pending Bill Payment. (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. HSBC Bank USA, N.A. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. Click on the 3 dots to the right of the payee and select Delete. You can use a combination of numbers and letters. Self-service is offered as an additional service. Tour the Chase Mobile app and see everything it can do. Yes. You must schedule your payment in advance of the payment due date. Bill pay: Add a payee; Bill pay: Schedule a payment; Chase Mobile App Profile & Settings; Return to video catalog; Chase Mobile App Tour video. Cross-Border Disclosure. You will be prompted a page which asks you to activate your Security Device. If the company is listed as a merchant, we recommend using bill payment. Programs are subject to change. Who is eligible to use mobile check deposit? You can use a combination of numbers and letters. Follow the steps shown on the screen for activation. You will have the opportunity to: What type of mobile devices support the HSBC Mobile Banking App? Once you've registered, the service will apply to all new accounts you open with us. If prompted, follow the instructions to activate the Digital Security Device on your device. You can stop an e-Cheque using the stop e-Cheque function under e-Cheque Issuance Status Summary within HSBC Online Banking. Once logged in, select 'Pay and transfer 'from the quick links menu. LIABILITY LTD.(c)97VeriSign Valid from = "?is a valid date (Check if this certificate is within a valid date). This video shows how to delete a payee quickly and easily in Barclays app. On the Transfers, Wires, and Bill Pay page, select the HSBC checking account from which you would like to pay from. It is used to help us understand the issue you're facing, so that we may be able to offer you further financial help. Download the Personal Internet Banking cancellation request form (PDF). Go to 'Profile' and choose 'Security'. Once individual payee has been set up, you can make or schedule payments to that payee using the HSBC Mobile Banking App. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. If you've forgotten your password, you can reset it by selecting 'Forgotten your password?' You should press and hold the Yellow or Greenbutton for 1 second for the device to generate the Security Code. With Mobile Security Key or Security Device log on, you can access allservices above, plus: You have the choice of English and Chinese. There's no monthly service fee to use Bill Pay. 4. Touch ID on Apple, and Fingerprint ID on AndroidTM, are fingerprint recognition features available on certain mobile devices, allowing you to log on to the mobile app using just your fingerprint, instead of your Digital Security Device Passcode. For more details please refer to the Terms and Conditions. This is the fastest way to transfer money between your own HSBC Hong Kong accounts immediately in Hong Kong dollars. How do I download the HSBC Mobile Banking App? What is HSBC Mobile Check Deposit and how does it work? To protect your data, you should avoid visiting other websites while you're logged onto Online Banking. This may happen if you have entered an invalid Security Code into the screen. Select an existing payee or add a new one. If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. There are 2 ways to register a third-party account to "My Payees". On the From page, select the HSBC checking account from which youd like to pay. Log on to Personal Internet Banking; If the sending and receiving bank accounts are both in your name, and are at U.S. banks, follow these instructions for adding a payee. Go to 'Pay & Transfer' Log on, select 'Pay & Transfer', then 'Make a payment or transfer'. and are only available for property located in the U.S. Subject to credit approval. Scroll to the bottom of your list of payees and select Add a new bill payee. 9. All Rights Reserved. This means that the new PIN that you have entered is not safe and could be guessed, i.e. The bank will not send a notification when bills arrive. If updating your browser still doesn't work, please install Acrobat Reader on your computer. Please note that we no longer issue a physical Security Device for Personal Internet Banking customers. Find the answers and while you're at it, tell us how we could do better. 4. You can also enable the biometrics log on function. Please refer to our fees page for fees associated with our online services. It allows you to transfer money between your own HSBC Hong Kong dollar accounts immediately. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. Stay connected to your money, even on the go. Contact any of our branches, or call us on(852) 2233 3000. Otherwise, please contact your nearest HSBC branch. You can conveniently pay bills to virtually anyone in the US, 24 hours a day in the mobile app. Confirm the new PIN by re-entering it. Delete the payee. Yes. All HSBC accounts, however, are viewable within Global View. Can transfers be cancelled or changed in the mobile app? The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer. We recommend you add our email address to your address book to solve the problem. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees . You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. Choose a username and passwords that are difficult for others to guess and keep them confidential. These changes will be rolled out in phases and you'll be further notified when these changes are ready for you. What is Touch ID and Fingerprint ID log on, and can I use it to log on to the HSBC Mobile Banking App? To delete payees, select 'Pay and transfer' in the main menu, go to 'Manage and track' and click on the 'Manage saved payee list' link. Tap "Add a payee" and begin to input the payee name. However, you can cancel or change a transfer when you log on to Personal Internet Banking from your computer or laptop. Bank-Cert is issued by Hongkong Post. The document will start downloading automatically. To keep these records for future reference, you can download the files and save them to your computer. Making transfer to non-registered payee with amount higher than small-value payment limit, Setting up standing instruction for non-registered payee, Making bill payment to high risk merchants i.e. Also, you can contact a customer service officer at your HSBC branch for more information or call our hotline: Please try again. All Rights Reserved. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. Once you have found your payee, select it. How to cancel a Bill Payment Use Personal Internet Banking to delete a pending Bill Payment. Refer to the "Service Fees" section under "Frequently Asked Questions" for full details. Simple to use- simple online service registration and automatic registration for newly-opened accounts. If you can find your merchant in the pull-down list and supporting bill type, you can enrol. It does not relate to yourCredit Bureau Report. 1 Data rate charges from your service provider may apply. Go to Daily payment and transfer limits page on Online Banking to increase or decrease your transaction limit. The squares are unique design of the device which may be used by HSBCOnline Banking in other countries/regions. 3. Select 'Account details and SMS one-time verification code'. If the e-Cheque has not yet given to the payee, you should delete the e-Cheque file and issue a new e-Cheque. As mentioned, the '1' and '3' with a square on the new Security Device are not designed for HSBCOnline Banking in Hong Kong. You can do it in minutes through Online Banking or through our App by selecting 'Move Money', then choosing the account you want to send money from followed by 'New person or small business'. There are five types of online payment services, each with their own transaction limit: In addition to the daily sub-limits for each category above, you can have more control over payments with a daily master limit of HKD5,000,000 per customer for payments across all automated banking channels (i.e. Yes, we would like to understand your situation. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. Select who you want to pay from your list of existing payees. To obtain approval from the relevant Mainland authorities, we recommend the issuer to provide the payee bank account number and payment purpose on the e-Cheque. Payments scheduled after 4pm ET will be processed on the next business day. Cross-Border Disclosure. You can add or remove fingerprints in your device settings. You can change your password at any time but your new password must be different from your username. If you pay less than the overdue amount, we'll call you to discuss payment of the remaining balance. Please refer to the section New Security Device - Functionality for details. The 'Pay & transfer' tab in the top menu directs you to journeys that allow you to transfer money between both your own and third-party accounts, domestically and internationally, in Hong Kong dollars and other supported foreign currencies. In the More column, select Delete to cancel the Bill Payment. When you make a one-off payment, set up a new regular payment or amend an existing payment, CoP lets you check you're paying the right person or business. Personal Internet Banking through Global View from outside the U.S. may be limited. and follow the on-screen instructions. You will only need your Security Device / Mobile Security Key to increase a payee's transfer limit. Copyright. Checks deposited before 10pm ET on a business day will have that day as the day of deposit. For your protection, log on details can only be changed by logging on to Personal Internet Banking from your computer or laptop. As a leader in online banking security, we are delighted to introduce a new PIN-protected Security Device with enhanced security. Yes. The Withdraw on Date will note when the money will be withdrawn from your HSBC checking account and sent to your payee. Your existing standing instructions are renamed as "Recurring transactions". Go to the HSBC Online Banking logon page, enter your "Username" and click "Continue". The charge amount will be confirmed on your confirmation page onHSBC Online Banking / HSBC HK app (, See all overseas transfer rates: https://www.hsbc.com.hk/fees/. If you realise youve made a mistake before the scheduled payment date you can delete the payment and you wont lose any money. 02. 2. Bank-Cert is free of charge for HSBC customers. Data charges from your mobile service provider may apply. Bill Payments scheduled before 4pm ET, Monday through Friday (excluding federal holidays), will be processed on that day. If its after the transaction has gone through, contact the retailer directly to resolve it. Any e-Cheque deposit after the cut-off time will be processed on the next working day. If you only have an HSBC MPF and/or ORSO Defined Contribution Scheme account, you can only use the MPF/ORSO related features in Online Banking. Other DuitNow FAQs Mobile registration Find the answers and while you're at it, tell us how we could do better. More educational materials are available at the following website (https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf). Other channels to activate the Security Device: For replacement of Security Device: Please follow the steps below to activate the new Security Device: You will need to enter theserialnumber andsecuritycode from yournewSecurity Device, and thesecuritycode from yourexisting Security Deviceto complete the activation process. Please note: HSBC reserves the right to cancel transactions at its discretion when initiated outside of the US. Please refer to details below: The following instructions will be effective immediately: For the following instructions, submission before 9pm from Mon to Fri or 6pm on Sat will be effective on next working day: The battery in the Security Device can last for three to five years, depending on how frequently you use it. Serial Number is a unique number on the back of the Security Device that is linked to your HSBC Personal Internal Banking profile personally. Payments made by HSBC credit card before 4.30pm, Monday to Friday, are processed the same day. Then, simply enter your account number and select the bill type (if applicable) of the merchant. With this transaction signing function, the transfer will only be made to the account specified by the customer. If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. If you want to change the payee's details, you have to delete the payee record first and add back again. We recommend that you check your roaming coverage and charges prior to travel outside of the US. You may notice a message about blocking a popup window from browser as some functions will pop to a new window (e.g. If you're wiring money to company or person at a U.S. bank, follow these instructions for adding a payee. Mobile Check Deposit allows you to take a picture of the front and back of your endorsed check with the mobile app and your device's camera. If the mobile app does not recognize my fingerprint or face, can I still log on? 111111, 123456, 543210). To cancel payments select 'Pay and transfer' in the main menu, go to . customers who have an eligible HSBC savings or checking account. Set up a standing instruction As a security measure, there is limited display time for each Security Code to display on the LCD screen. If you input a wrong digit into the Security Device, simply press the Green buttonto delete each digit one by one. You can apply online by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. The number is a 10-digit serial number, identifying your individual Security Device. If you need to cancel your promise to pay, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. Payee is now removed. If you can't find the payee you're searching for, please log onto Personal Internet Banking on a web browser to add the payee manually. Check HSBC's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them: The mobile app is available outside of the US, but is dependent on the availability of your mobile service provider's geographical coverage. / Other Identification Document no. Enter your Account number and tap "Next". Effective 1 March 2020 for Personal Internet Banking customers with password setup. You can continue to use paper cheques, e-Cheque will not replace paper cheques. Access to U.S. Click on that select Delete payee, as shown . Search for HSBC US in the App StoreSM or Google PlayTM, download and open the app, and follow the on-screen instructions to set up your security information. Please make sure that your mobile device is turned on and have turned off SMS forwarding function during the activation process if you have subscribed to such service. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. Log on to the mobile app, go to the Profile tab, select Security and tap the Touch/Face ID or Fingerprint ID button. While this tool can save you a bit of time when entering yourOnline Banking details, it also makes it easier for others to discover your username and other details. Enter the payee ZIP code. HSBC now offers a name checking service called Confirmation of Payee (CoP). Updating your browser to the latest version should resolve these issues. You can only change your username by cancelling your existing Personal Internet Banking registration, waiting two working days, then re-registering with a different username. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. . We recommend you check your email account or Personal Internet Banking profile often to read the latest eStatements and eAdvice slips and check for any necessary actions. Online Banking, phone banking and ATM). What types of transfers can be initiated in the mobile app? Select the company and follow the on-screen instructions. Can I set up a new bill payment payee in the mobile app? If you have insufficient funds, HSBC will notify you with a Secure Message, which you can access by logging onto Personal Internet Banking or the HSBC Mobile Banking App. Youll get updates on the status of your enrolment request through your Online Banking notification inbox (bell icon on the top right hand corner of your header). The payment eReceipt is generated by the merchant. To enable Touch ID/Face ID or Fingerprint ID on the mobile app, go to the Profile tab, select Security and tap Touch/Face ID or Fingerprint ID button. If you want to send money to a company that's not on the merchant list, or to someone else locally, we recommend using fund transfer. Please follow the following steps to turn on your new Security Device: The new device requires customer to input information specific to the transaction (e.g. Not eligible for verification via Online banking. You'll need to make other arrangements for future payments you still owe. If you are using Google Chrome / Apple Safari / Firefox / Microsoft Edge, you should be able to view the PDF directly in your browser upon selecting it. Log on to the HSBC Mobile Banking App. Set up or delete a Payee; Send a Payment; Set up, amend or delete a Standing Order; . You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. No such restriction. We have detected your browser is out of date. As you are one of the enrollers, you will also receive the payment eReceipt. Some email providers may treat the email sent from HSBC as potential spam. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. To Add a Payee in the Mobile App: Tap Move Money in the Navigation Bar. 2. If you think you won't be able to meet your promise to pay date, please contact us for more financial help. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. If you can't find the payee you're searching for, an. Select the account you want to debit and select 'New payment to a company'. If you prefer not to upgrade now, you can continue to use Online Banking securely, but you may encounter errors on displayed pages. Monday Sunday except 00:00 to 06:00 every Sunday (HKT). You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. Answer the security question(s) that you have set up during your HSBC Personal Internet Banking registration and follow the on-screen instructions. Set up and manage future-dated or recurring payments*. However, this number may not be shown on some Super Ease cards. ), hyphen (-), question mark (? Select a Payee. You'll then be requested to input a SMS verification code sent by us for verification. If you're an existing Personal Internet Banking customer, you can log on to the mobile app using the same username and password. No. All customers who have eligible savings accounts or current accounts are eligible to use the e-Cheque Deposit Service. The new payee instructions will be effective on the next working day when submitted before 9pm from Mon to Fri or 6pm on Sat. You will have to delete and create a new payee. Device for Personal Internet Banking customers (except for those with accessibility needs): If you are not able to do so and require a physical Security Device, please call Customer Services at. Tap Add a Payee. Payees details cannot be amended, only the transfer limit for each payee can be changed. If the problem still exists, please refer to the drawer of the e-Cheque. No. If you do that then please follow the deleting a . The new Security Device for the visually impaired will be released at later phase. Same as paper cheque, there are some constraints on RMB e-cheque presented in Guangdong Province and Shenzhen. Can I use Touch ID to log on if I have someone elses fingerprints stored on my device? When the screen prompt for a "PIN", enter your 4-6 digits self-defined pre-set PIN number using the keypad. Click "Forgotten your Security Device PIN" link. You should receive eStatements or eAdvice the day following the statement or advice generation date. Please login to Online Banking, select 'Card, loan & mortgage' from the top menu > 'Card services' > 'Request ATM / credit card PIN'. The HSBC Security Device is unique and with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. What is the cut-off time for bill payments? How do I get the best image of the check? No, it won't be shown on your monthly statement. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. 6. They'll also be sent to your designated email address, protected by a password. You can schedule a same day payment up until 4 pm ET. Each eBill record will be retained for up to 24 months, or until you delete it. Log in to the mobile app. Issued by = www.VeriSign.com/CPS Incorp.by Ref. Select 'Forgotten your password?' If you need urgent help, please call(852) 2233 3033for HSBC Jade customers,(852) 2233 3322for HSBC Premier customers, (852) 2233 3000for other customers. If a problem arises with your deposit, such as a returned check, we'll send a written notice to your primary address by US mail. Once you've registered online you can use Personal Internet Banking immediately. You must write mobile check deposit and the date on the front of the check, and save it for 90 days. Select your account Choose the account you'd like to send the money from, then select the 'My Payees' tab. Search for a company alphabetically or by category. You must be registered for Personal Internet Banking and have downloaded a current version of the HSBC Mobile Banking App. With 'Pay & transfer'from homepage top menu, you can: *Note: These payments and transfer require Security Device / Mobile Secure Key. Read More Read Less See Your Accounts . Note that any pending or future payments you have set for this payee will be cancelled. Therefore, we suggest you to use desktop /laptop computer to enjoy the e-Cheque services. Yes, but it depends on the merchant. Please press the Green buttonto delete wrong entries on the LCD screen of the new Security Device, then, follow the instruction to re-enter your customer specific information to generate a valid security code. However, at the time being, we are only able to provide the previous type of security device to these customers.

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